Season ticket renewal- advice needed

bicesterox

Active member
Joined
7 Dec 2017
Messages
183
Just went online to renew tickets for me and my son.
Only mine shows and I cannot see how to add his.

Any ideas please
 

Archieyellow

Active member
Joined
31 Dec 2017
Messages
274
Ring ticket office, I had same problem, you can not link them without talking to them
 

mariokempes

Active member
Joined
9 Dec 2017
Messages
206
Ring ticket office, I had same problem, you can not link them without talking to them
You used to be able too.
You had to search for them by fan number or name and add them to your network.

Though obviously that may have changed in the last 12 months
If it hasn't then if myself the self proclaimed Mr Iaintgotabloodycluewhatimdoingonacomputer can do it
Anyone can
 

Archieyellow

Active member
Joined
31 Dec 2017
Messages
274
You used to be able too.
You had to search for them by fan number or name and add them to your network.

Though obviously that may have changed in the last 12 months
If it hasn't then if myself the self proclaimed Mr Iaintgotabloodycluewhatimdoingonacomputer can do it
Anyone can
All to do with the legal side and I could not link my sons to mine
 

Eaststandboy

Owner
Staff member
Joined
5 Dec 2017
Messages
1,923
Yes I normally renewed 5 ST's online but had to call the ticket office to do it.

I think the other person has to approve your ability to but tickets for them. Most of the people I got tickets for do not have an online account, so no chance!
 

Leysboy

Well-known member
Joined
6 Dec 2017
Messages
1,107
I rang the ticket office last week, and renewed mine. The next day I received my new card, and instead of yellow it was a nice navy blue colour. Just took less than 5 mins. Very good efficient staff we have.
 

Cass63

Active member
Joined
21 Dec 2017
Messages
365
Yes I normally renewed 5 ST's online but had to call the ticket office to do it.

I think the other person has to approve your ability to but tickets for them. Most of the people I got tickets for do not have an online account, so no chance!
My god, you donโ€™t have to pay for them all as well do you?
 

oxford1985

Junior Member
Joined
26 Feb 2018
Messages
74
I rang the ticket office last week, and renewed mine. The next day I received my new card, and instead of yellow it was a nice navy blue colour. Just took less than 5 mins. Very good efficient staff we have.
with all the talk about plastic waste - im suprised we dont keep the same card each season like other clubs - its a barcode scanner, just need to update the backend system and no need for new card :) (unless seat change etc..)
 

thegrumpyporter

Active member
Joined
8 Dec 2017
Messages
399
.
The club have been a bit slow with this comunication by the look of previous posts
 
Last edited:

Anthomic

Active member
Joined
14 Dec 2017
Messages
208
Just renewed was charged ยฃ1 postage, I don't remember being charged postage for season ticket before. Maybe it's just my memory gone.:unsure:
 

mariokempes

Active member
Joined
9 Dec 2017
Messages
206
I spent the best part of an hour trying to link a ticket to my online account.
Gave up
Went to the ticket office and renewed my dad's and mine
I hope he appreciates his Fathers Day present
 

bicesterox

Active member
Joined
7 Dec 2017
Messages
183
I spent the best part of an hour trying to link a ticket to my online account.
Gave up
Went to the ticket office and renewed my dad's and mine
I hope he appreciates his Fathers Day present
Glad I'm not the only one who has problems like this ๐Ÿ˜€
 

Neville60

Active member
Joined
8 Dec 2017
Messages
260
The club could put step by step instructions on their commercial page on how to renew online. They could also issue group memberships for those assisting others (eaststandboy) with this there should also be a discount, and a renewal notice at the end of seasons. Also as oxford1985 mentioned retaining your season card would save money and time for all parties involved as well a reduction of plastics.
 

mariokempes

Active member
Joined
9 Dec 2017
Messages
206
Also when theres a cup match etc, instead of printing out tickets save some money and just make the ST valid for that match.
 

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