I don’t think it’s any one thing but in my opinion at the crux of the disengagement, disenchantment, call it what you will is the transition the board is consciously making from ’family’ club to ‘corporate’ club and they for a variety of reasons are struggling to take the fans with them on that journey.
First and foremost we have always been a traditional family club, with our characters, our traditional funny way of doing things, with a lot of heart, and in fairness a little bit inward looking too. The current board are clearly on a mission to change to a much more corporate, efficient, business like way of running the club. With that, it appears long standing supporters are being marginalised and pushed to one side.
Customers ‘not supporters is something I suspect Tim Williams wishes he had never said, but it is how I suspect he and Adam Benson view us, Williams’ tetchiness on the FMFF when pulled up on it didn’t help either, a small thing perhaps but these communications problems keep cropping up as we have continued to see since.
There are few other situations that have occurred which haven’t helped.
The off field shenanigans of Kar Robinson did not sit well with many supporters, the way it was handled and allowed to drag on whilst the team, performances and results suffered was poor leadership. I believe many supporters lost a bit of faith and respect in the board in not sorting that particular situation out sooner. Perhaps the club were trying to save severance money? Either way a clash between family and corporate club.
It was good to finally have a fans forum after 14 months, but the board gave the distinct impression they would rather not have one. In fact I suspect it I hadn’t been for our independent supporters trust (OxVox) it might never have happened. Another clash between family and corporate club.
The way Sue Trafford and Michael North have been shabbily treated by the club, again a clash between family and corporate club.
Was part of the reason Chris Williams decided to leave the club after many years of service because of a shift from family to corporate club?
@Manorlounger mentioned at the fans forum, long standing supporters (1893club?) were not attending matches any more. Now I don’t know the history behind that situation, but is that another clash between family and corporate club?
To answer the opening post, as I said at the beginning, not the sole reason but a big contributing factor in my view. It feels like the club is losing its heart and soul and that is why some supporters feel disconnected.