Tickets Half Season Tickets

[Foley]

I has a quite easy experience although a little complicated!
I had read on here and in the official site that there could be a need to change the Cambridge ticket.
As I also had a Derby ticket purchased, I went to the ticket office.
I managed to but a half ST, get a refund for the Derby game and move the Cambridge seat all in a few minutes.
They were very helpful in the ticket office and said that quite a few had been sold.

 

[Chippy]

There could be an issue for the Pompey game. My understanding is the half season ticket doesn’t include that game as it was postponed prior to the launch and seat tickets were already sold to individual purchasers. The risk is that half season ticket holders may not realise this, as you’d naturally assume this includes all games for the remainder of the season.

 

[Common Villager]

I has a quite easy experience although a little complicated!
I had read on here and in the official site that there could be a need to change the Cambridge ticket.
As I also had a Derby ticket purchased, I went to the ticket office.
I managed to but a half ST, get a refund for the Derby game and move the Cambridge seat all in a few minutes.
They were very helpful in the ticket office and said that quite a few had been sold.

No offence intended but not everyone has the time to peruse every single thread on this forum. I'd have expected the club to inform me the seat wouldn't be available for Cambridge and Derby at the time of purchase, or at the very least sometime between the date of purchase and arriving at the turnstile.

 

[Common Villager]

There could be an issue for the Pompey game. My understanding is the half season ticket doesn’t include that game as it was postponed prior to the launch and seat tickets were already sold to individual purchasers. The risk is that half season ticket holders may not realise this, as you’d naturally assume this includes all games for the remainder of the season.

Wasn't aware of this either.

 

[OX14]

Wasn't aware of this either.

Happened last year with the rearranged Barnsley game.

 

[Common Villager]

Happened last year with the rearranged Barnsley game.

...great?

 

[OX14]

...great?

For some reason the other part of my message didn't send.

The Barnsley game being rearranged last season was the exact same scenario, those with half season tickets had to buy individual tickets to attend that match. It wasn't communicated very much and a few found this out when their digital season ticket would not scan at the turnstile.

 

[Common Villager]

For some reason the other part of my message didn't send.

The Barnsley game being rearranged last season was the exact same scenario, those with half season tickets had to buy individual tickets to attend that match. It wasn't communicated very much and a few found this out when their digital season ticket would not scan at the turnstile.

Ah okay, initially I thought you were implying that I should've known as the same cock up/miscommunication occurred last season!

 

[Common Villager]

Credit where it's due, Lee Barton got back to me this afternoon with the below response:

Thank you for your email. Apologies for the slight delay, I wanted to ensure I had a suitable resolution prior to responding.

I can confirm, your brothers half season ticket seat (JJ94 SSU) will be available for him to use for the upcoming Derby County fixture. He’ll need to collect a one time use paper ticket from our collection window at the Ticket Office. After which, he’ll be able to access the remaining home league matches using his season card.

Upon completing the half season ticket purchase you should of received an automation explaining that the seat you selected would not be available for these fixtures and advised on appropriate actions, this clearly didn’t happen. I empathise with your frustrations and apologise for the inconvenience caused.


Hopefully the club learn from this before next season!

 

[Steve Gilbert]

Credit where it's due, Lee Barton got back to me this afternoon with the below response:

Thank you for your email. Apologies for the slight delay, I wanted to ensure I had a suitable resolution prior to responding.

I can confirm, your brothers half season ticket seat (JJ94 SSU) will be available for him to use for the upcoming Derby County fixture. He’ll need to collect a one time use paper ticket from our collection window at the Ticket Office. After which, he’ll be able to access the remaining home league matches using his season card.

Upon completing the half season ticket purchase you should of received an automation explaining that the seat you selected would not be available for these fixtures and advised on appropriate actions, this clearly didn’t happen. I empathise with your frustrations and apologise for the inconvenience caused.


Hopefully the club learn from this before next season!

Good response.

1 question I would ask if you do respond is regarding the pompey game as this will be a game that was due to be played before half season tickets were available.
That email would give the impression that the pompey game is included.

 

[FAB Admin]

This is in the FAQs

 

[nick68]

Not saying they need to if it's clearly stated the Portsmouth game isn't included but as they will have email/phone details of those who have purchased a half season ticket it would be good customer service (and marketing) to remind them in the week (or two) before the game. There's nothing worse than your card not being accepted at the turnstile for the holder, the scanner or the people behind in the queue, would just save all concerned a hassle on the night.

 

[FAB Admin]

Not saying they need to if it's clearly stated the Portsmouth game isn't included but as they will have email/phone details of those who have purchased a half season ticket it would be good customer service (and marketing) to remind them in the week (or two) before the game. There's nothing worse than your card not being accepted at the turnstile for the holder, the scanner or the people behind in the queue, would just save all concerned a hassle on the night.

Yes, OUSP will ask for this to be included in the match information, and ideally all half ST holders to get emailed.