General Ticketing and Retail

Portsmouth tickets are going to go on sale soon, surely?

Guess I'll have to pick up the telephone and call the ticket office at some point, like its the dark ages or something.
 
Someones not engaged their brain.. we can't login to the club shop etc... so they'd listed some signed items in the auction section.. which you need to be signed in to bid on. 🤡🤡🤡🤡🤡🤡
 
Older Shotts said:
Someones not engaged their brain.. we can't login to the club shop etc... so they'd listed some signed items in the auction section.. which you need to be signed in to bid on. 🤡🤡🤡🤡🤡🤡
Click to expand...

Never. That would be beyond daft............... maybe next week, sometime...
 
Chrisox said:
This is very embarrassing and still no explanation from the club
Click to expand...

There was.

The old system was switched off on a previously known date.

The new system was not ready to switch on on the same date.

Ergo we are now in an unspecified void until the new system is "ready".

Sounds like the public sector in all its glory............ :ROFLMAO:
 
Scotchegg said:
but the timing and length of time it's take is frustrating.
Click to expand...
At this point it's more than frustrating, I'm afraid it's once again amateur hour.

These changes should have been good to go in a test environment and once ready and tested, pushed to the live environment, and you'd have been talking about a few hours of downtime at most. Instead we've likely lost thousands in ticket revenue and merchandise sales.

Top 30 club my a**e
 
Carpy said:
At this point it's more than frustrating, I'm afraid it's once again amateur hour.

These changes should have been good to go in a test environment and once ready and tested, pushed to the live environment, and you'd have been talking about a few hours of downtime at most. Instead we've likely lost thousands in ticket revenue and merchandise sales.

Top 30 club my a**e
Click to expand...

We are a top 30 EFL club, just.

Comfortably a top 30 League 1 club.
 
Thursday will be the 14th day without a functioning on-line ticketing system during the heart of the season! Absolute shambles at this point.

Are the new CRM company not up to the job given that they can't get a new site up and running in two weeks (two days would have been a long time!)?
Was there a complete lack of forward planning at the club to ensure a quick and efficient transition to the new site?
Does the club feel that a sole communication giving an hour's notice of the imminent (but apparently known well in advance) shutdown is sufficient?
Is anyone from the club going to apologise and explain what is going on (ScotchEgg only person to give any sort of a timetable on here)?

We can only hope that the issues (whatever they are) will be resolved and access restored very soon now (for the sake of the club's coffers) and that the much needed ticketing/CRM revamp will be worth the inordinately long wait!
 
Last edited:
Essexyellows said:
There was.

The old system was switched off on a previously known date.

The new system was not ready to switch on on the same date.

Ergo we are now in an unspecified void until the new system is "ready".

Sounds like the public sector in all its glory............ :ROFLMAO:
Click to expand...
I know the old system was being switched off but for the new one not to be ready is poor planning at the least by the club they could at least acknowledge that things have not gone as planned.
 
My contact tells me that the software team is trying to change shape from dot to hexagonal to stop the dot counters. They feel that we wouldn't transition to hexagonal. They so underestimate.
 
I asked for an update, and I understand that hopefully something positive will be going out shortly.
It's not as simple as switching one system off and another one on, all the supporter data has to be mapped and there have been some challenges in the data structure of the old CRM when bringng it across. (Salesforce is the old CRM not the new one as mentioned above).
I've flagged up the online auction which requires logging in to bid as mentioned above. Those items will be re-listed when the migration is complete.
It's been far too long, some mistakes along the way and too few updates on progress, but I'm confident it will be worth it in the end.
 
bdodwell said:
My contact tells me that the software team is trying to change shape from dot to hexagonal to stop the dot counters. They feel that we wouldn't transition to hexagonal. They so underestimate.
Click to expand...
Although you're joking, I know that some of the senior management of the club have been irritated by the dot counting, and attendance threads, thinking that it's "none of our business" how many tickets have been sold. They didn't like that we could forecast the likely attendance better than they could. You really couldn't make this s**t up.

Meanwhile, we are now into the 15th day without a fully functioning ticket system, and the 15th day without so much as an acknowledgement from the club that things have gone wrong. No update of when the new system might be working, and a crystal clear example that they don't think we're worthy of an explanation.

Customers, my a**e!
 
OUSP said:
I asked for an update, and I understand that hopefully something positive will be going out shortly.
It's not as simple as switching one system off and another one on, all the supporter data has to be mapped and there have been some challenges in the data structure of the old CRM when bringng it across. (Salesforce is the old CRM not the new one as mentioned above).
I've flagged up the online auction which requires logging in to bid as mentioned above. Those items will be re-listed when the migration is complete.
It's been far too long, some mistakes along the way and too few updates on progress, but I'm confident it will be worth it in the end.
Click to expand...
You plan the data mapping in advance, build a converter before turning off the old system, you don't do it after decommissioning the original system. In fact, best practice is to build the new system entirely beforehand, do practice data migrations to find any issues, and when happy reset and migrate. It certainly shouldn't take 2 weeks, I've migrated systems from legacy AS400 systems into SAP, a system with a vastly different data structure, with only 48hrs downtime. Closed business on the Friday on the old system, opened up the following Monday on the new system.
 
Colin B said:
Although you're joking, I know that some of the senior management of the club have been irritated by the dot counting, and attendance threads, thinking that it's "none of our business" how many tickets have been sold. They didn't like that we could forecast the likely attendance better than they could. You really couldn't make this s**t up.

Meanwhile, we are now into the 15th day without a fully functioning ticket system, and the 15th day without so much as an acknowledgement from the club that things have gone wrong. No update of when the new system might be working, and a crystal clear example that they don't think we're worthy of an explanation.

Customers, my a**e!
Click to expand...
Senior management eh? I WONDER WHO THAT COULD BE!
 
Colin B said:
Although you're joking, I know that some of the senior management of the club have been irritated by the dot counting, and attendance threads, thinking that it's "none of our business" how many tickets have been sold. They didn't like that we could forecast the likely attendance better than they could. You really couldn't make this s**t up.

Meanwhile, we are now into the 15th day without a fully functioning ticket system, and the 15th day without so much as an acknowledgement from the club that things have gone wrong. No update of when the new system might be working, and a crystal clear example that they don't think we're worthy of an explanation.

Customers, my a**e!
Click to expand...
That is just shocking. Instead of getting all huffy, perhaps they should be getting you in and seeing what you do and how they can improve their systems.
 
You must log in or register to reply here.
Back
Top Bottom