General Don't you just love the airlines! (BA in particular)

[Manorlounger]

Woken up this morning by Mrs Lounger clutching her phone and clearly upset. "We've had an email from British Airways"

Wonderful customer service and ever so sympathetic to their passengers they had sent the following:

Great! They had already changed our outbound flight and now they wanted to just leave us in Spain. Fortunately, after several minutes on the laptop and much cursing, we are re-booked on a flight back to Heathrow. Lucky for us our travel arrangements could be altered to match and the taxi booked to collect us worked out cheaper from Heathrow.
We may start drinking a little earlier today. I hate to think what others are going to be facing this summer.
Oh, yes, don't even think about calling the BA customer service number. They are all working from home - the one home, the one without a phone.

 

[Essexyellows]

I detect a hint of disappointment in this post almost to the level of biscuit selection in the SSU world.

Must say Jet2 from EMA have been spot on and no problems at all barring a late boarding gate switch at La Palma.

 

[Manorlounger]

To add to the saga, just been reading countless tweets bemoaning the long wait for luggage at T5 Heathrow. (That's if it actually arrives at all!)
It seems that our once great national airline has gone to the dogs entirely.

 

[Wallop]

They took 24 hours to deliver our baggage to Atlanta earlier this year. We've filled out their delayed baggage compensation form, chased it up via their 'chase up a complaint form' and 2 months later, still not a dickie bird. Onto the aviation ombudsman next and if required the courts as silence/ignoring us is not going to work!

 

[Manorlounger]

They took 24 hours to deliver our baggage to Atlanta earlier this year. We've filled out their delayed baggage compensation form, chased it up via their 'chase up a complaint form' and 2 months later, still not a dickie bird. Onto the aviation ombudsman next and if required the courts as silence/ignoring us is not going to work!

‘I took British Airways to court because it cancelled my flight – and I won’

Airlines are routinely paying people back less than they're owed, but one flyer had enough

www.telegraph.co.uk

 

[Oxymoron]

I took BA to court over my missing luggage.




Lost my case......

 

[Wallop]

I took BA to court over my missing luggage.




Lost my case......

 

[werthersoriginal]

Think I’d still trust BA more than EasyJet and co, they got us back from Sicily when others were cancelled or delayed for hours.

 

[Manorlounger]

Think I’d still trust BA more than EasyJet and co, they got us back from Sicily when others were cancelled or delayed for hours.

Apparently, the most reliable, at the moment, is Ryanair. Now that's a scary thought!

 

[Essexyellows]

5,000 people hit by Heathrow flight cancellations

The latest disruption comes as EasyJet announced it will reduce flights this summer.

www.bbc.co.uk

 

[LowerSouth]

I flew with BA from LHR to Toronto yesterday, with no hitches.
I took the bus from Thornhill at 07:45 and by 09:10 I had checked in and cleared security.
When it came to boarding, I was upgraded to World Traveller Plus and in spite of taking off 40 minutes late, arrived at TO only 5 minutes late.
Luggage turned up promptly .

 

[WokinghamYellow]

Thay cancelled my flight to valencia on 6th July today, now going on the 5th!

 

[werthersoriginal]

I flew with BA from LHR to Toronto yesterday, with no hitches.
I took the bus from Thornhill at 07:45 and by 09:10 I had checked in and cleared security.
When it came to boarding, I was upgraded to World Traveller Plus and in spite of taking off 40 minutes late, arrived at TO only 5 minutes late.
Luggage turned up promptly .

Which was nice …

 

[mickbrownsconscience]

Just flew back from Chicago with BA. Full plane, which arrived an hour early. Green lights on 75% of the T5 passport booths so strolled straight through, bags on the carousel 40 minutes after landing. So I was actually on the railair bus home before my scheduled arrival time.

Which was nice ...

 

[ZeroTheHero]

But is it BA's (or other airline's) fault? So far as I understand it, it is the airports that are asking (telling) the airlines to cancel flights because there are not enough baggage handlers and ground staff to cope. They are airport staff (or at least firms to whom the jobs have been contracted out by the airports) and that is why the picture is quite different at airports owned by different private companies.

 

[Manorlounger]

BA lounge at Gatwick, they knew I was coming:

 

[Essexyellows]

But is it BA's (or other airline's) fault? So far as I understand it, it is the airports that are asking (telling) the airlines to cancel flights because there are not enough baggage handlers and ground staff to cope. They are airport staff (or at least firms to whom the jobs have been contracted out by the airports) and that is why the picture is quite different at airports owned by different private companies.

Could well be, IIRC Jet2 have their own ground crew rather than outsourcing it.

 

[Marked Ox]

BA lounge at Gatwick, they knew I was coming:View attachment 9084

Should stick them in a bag and you'll have a season's supply.

 

[Osei Yaw]

BA lounge at Gatwick, they knew I was coming:View attachment 9084

Hmm, in terms of biscuits I'd say a custard cream is average at best. Is there a more exclusive lounge where they serve hobnobs?

 

[SteMerritt]

Hmm, in terms of biscuits I'd say a custard cream is average at best. Is there a more exclusive lounge where they serve hobnobs?

Are you deliberately trying to pick a fight with that comment?

 

[Paul Cannell]

First Class in T5 used to be a bit less tacky. I certainly wouldn't want to share a biscuit tin with the sort that frequents the gatwick club lounges.

 

[Osei Yaw]

Are you deliberately trying to pick a fight with that comment?

It's not that I hate custard creams, they're just a bit 'meh', you know? Like when you ask someone who their favourite band is and they tell you Coldplay.

 

[Marked Ox]

It's not that I hate custard creams, they're just a bit 'meh', you know? Like when you ask someone who their favourite band is and they tell you Coldplay.

That is FIGHTING TALK. Fight, fight, fight!!!!

 

[werthersoriginal]

It's not that I hate custard creams, they're just a bit 'meh', you know? Like when you ask someone who their favourite band is and they tell you Coldplay.

So what is the biscuitary equivalent of the Fall?

(We need to sign someone)

 

[m]

So what is the biscuitary equivalent of the Fall?

(We need to sign someone)

The Fall are a bag of pound shop broken biscuits.

Every now and then you get a bag which seems to contain a majority of undamaged hobnobs, often though it's just a load of digestive mush.

 

[Manorlounger]

Bit of a downer to the Loungers holiday. After just 2 hours in Spain we were targeted by some bastard who smashed a window of the rental car. Got away with lap top, tablets, clothes and cash. All happened in less than a few minutes when we stopped for some bread and milk. Apparently this is now common in the bigger towns. Rental cars are followed and targeted as ripe pickings. Car was insured, contents not. First trip abroad for 3 years and this happens. Yes, we shouldn't have left the car and yes, we are gutted.

 

[QR]

Bit of a downer to the Loungers holiday. After just 2 hours in Spain we were targeted by some bastard who smashed a window of the rental car. Got away with lap top, tablets, clothes and cash. All happened in less than a few minutes when we stopped for some bread and milk. Apparently this is now common in the bigger towns. Rental cars are followed and targeted as ripe pickings. Car was insured, contents not. First trip abroad for 3 years and this happens. Yes, we shouldn't have left the car and yes, we are gutted.

Bastards!

I want to say don't let out spoil you holiday but.... bastards!

 

[m]

Bit of a downer to the Loungers holiday. After just 2 hours in Spain we were targeted by some bastard who smashed a window of the rental car. Got away with lap top, tablets, clothes and cash. All happened in less than a few minutes when we stopped for some bread and milk. Apparently this is now common in the bigger towns. Rental cars are followed and targeted as ripe pickings. Car was insured, contents not. First trip abroad for 3 years and this happens. Yes, we shouldn't have left the car and yes, we are gutted.

c***s.

My sincere sympathies.

 

[Paul Cannell]

Seconded

 

[Colin B]

Bit of a downer to the Loungers holiday. After just 2 hours in Spain we were targeted by some bastard who smashed a window of the rental car. Got away with lap top, tablets, clothes and cash. All happened in less than a few minutes when we stopped for some bread and milk. Apparently this is now common in the bigger towns. Rental cars are followed and targeted as ripe pickings. Car was insured, contents not. First trip abroad for 3 years and this happens. Yes, we shouldn't have left the car and yes, we are gutted.

Sorry to hear that. Whereabouts in Spain are you?