General Ticketing and Retail

I don't consider myself to be a cyber-imbecile, but couldn't log in to the online shop yesterday. I tried from a couple of devices using a couple of browsers.

I use iFollow a few times a season without incident - and was forced to on Tuesday, but couldn't log into the online shop at all.
 
m said:
I don't consider myself to be a cyber-imbecile, but couldn't log in to the online shop yesterday. I tried from a couple of devices using a couple of browsers.

I use iFollow a few times a season without incident - and was forced to on Tuesday, but couldn't log into the online shop at all.
Click to expand...
The disruption includes the online retail operation, too.
 
m said:
I don't consider myself to be a cyber-imbecile, but couldn't log in to the online shop yesterday. I tried from a couple of devices using a couple of browsers.

I use iFollow a few times a season without incident - and was forced to on Tuesday, but couldn't log into the online shop at all.
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If desperate to purchase then use the Guest Checkout feature.
If can hold off, then wait for the system to be fully back online and accounts to be migrated and fully accessible.
 
captainox said:
If desperate to purchase then use the Guest Checkout feature.
If can hold off, then wait for the system to be fully back online and accounts to be migrated and fully accessible.
Click to expand...

Brilliant, thanks for the tip, and it's heartening that people are paying enough attention to help others out.

I was actually only trying to view my purchase history, so the club haven't actually missed out here.
 
Thanks for the link OUSP, although your opening Online experience update (copied below) makes for depressing enough reading in terms of the club's responsiveness and pace of reaction both in terms of the historical problems identified (but not addressed over 'many months') and now what was meant to be 'short term disruption' - this is currently the 8th day of non availability of the on-line ticketing service and with the club office closed over the weekend there will be no option for fans to buy tickets for the two home matches next week until Monday- if we get a result against Wycombe, the immediate positive sales bounce that would have resulted may be significantly diminished by Monday.

In internet terms, having the key part of your on-line sales portal down for 8 days is an eternity and short term disruption normally means minutes, perhaps hours, not days and certainly not weeks!

As I have said elsewhere I am all in favour of a new partnership but the delay in taking the action, now coupled with the unbelievably slow changeover at a peak playing period of the season are beyond baffling and reek of poor planning at best, incompetence at worst.

It is just so frustrating as the club are literally turning away customers and reducing their revenues - and not communicating any updates!

We are pleased that the club has announced its new partnership with Sports Alliance. We have had several discussions with the club over many months regarding supporter experience of online features. Most significantly new users have not been able to register an online account. It has taken some time, and a lot of work, to unravel the difficulties and be in a position to implement this change.
There will be short term disruption whilst the migration takes place, as well as action for you to take on your yellows account when you are emailed. There is never a good time to disrupt online services, but the nature of the problems were significant and warrant the migration taking place as soon as possible.
Ticketmaster remain the ticket provider: the issues were not down to them and they have worked tirelessly with the club over this period.
We reiterate the following advice if you cannot visit the ticket office or shop in person:
To buy tickets for upcoming matches, call the Ticket Office team on
01865 337533.
To purchase merchandise from the online shop, use the ‘Guest Checkout’ functionality. If you have any issues, contact the Retail team on 01865 747231.
 
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Thecurraghofkildare said:
Thanks for the link OUSP, although your opening Online experience update (copied below) makes for depressing enough reading in terms of the club's responsiveness and pace of reaction both in terms of the historical problems identified (but not addressed over 'many months') and now what was meant to be 'short term disruption' - this is currently the 8th day of non availability of the on-line ticketing service and with the club office closed over the weekend there will be no option for fans to buy tickets for the two home matches next week until Monday- if we get a result against Wycombe, the immediate positive sales bounce that would have resulted may be significantly diminished by Monday.

In internet terms, having the key part of your on-line sales portal down for 8 days is an eternity and short term disruption normally means minutes, perhaps hours, normally not days and certainly not weeks!

As I have said elsewhere I am all in favour of a new partnership but the delay in taking the action, now coupled with the unbelievably slow changeover at a peak playing period of the season are beyond baffling and reek of poor planning at best, incompetence at worst.

It is just so frustrating as the club are literally turning away customers and reducing their revenues - and not communicating any updates!

We are pleased that the club has announced its new partnership with Sports Alliance. We have had several discussions with the club over many months regarding supporter experience of online features. Most significantly new users have not been able to register an online account. It has taken some time, and a lot of work, to unravel the difficulties and be in a position to implement this change.
There will be short term disruption whilst the migration takes place, as well as action for you to take on your yellows account when you are emailed. There is never a good time to disrupt online services, but the nature of the problems were significant and warrant the migration taking place as soon as possible.
Ticketmaster remain the ticket provider: the issues were not down to them and they have worked tirelessly with the club over this period.
We reiterate the following advice if you cannot visit the ticket office or shop in person:
To buy tickets for upcoming matches, call the Ticket Office team on
01865 337533.
To purchase merchandise from the online shop, use the ‘Guest Checkout’ functionality. If you have any issues, contact the Retail team on 01865 747231.
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This falls under "over communicating" Or, "oh s**t, it's all gone pear shaped, just don't tell anyone"
 
SteMerritt said:
Liking this classic 😍...

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They've listed it as the '96 shirt, but it looks like the '97 shirt to me.

The '96 shirt had a blue pop button at the collar and a white one in '97 (that was the only difference).

Perhaps it's the lighting that's confusing me 🤷‍♂️

Edit: It would still be fit and proper for the '97 shirt to be used as Joey was fabulous that season
 
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Carlislehotdog said:
I had one of these the first time round - either 96 or 97 anyway, I used to play football at school in it. Seem to remember it was made of some horrible scratchy stuff. I bet the new replica is all smooth and comfy, the cowards.
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Yeah I had one also, some sort of hessian type thing wasn't it.
 
Carlislehotdog said:
I had one of these the first time round - either 96 or 97 anyway, I used to play football at school in it. Seem to remember it was made of some horrible scratchy stuff. I bet the new replica is all smooth and comfy, the cowards.
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Ah yes, the nipple bleeder! Always needed a t-shirt underneath it, which produced an ecosystem not unlike growing vegetables under plastic.
Really, really bad.
 
No sign of an online facility for about/maybe/sometime/possibly................ thats helpful mid season.
 
Left Wing Cross said:
They've listed it as the '96 shirt, but it looks like the '97 shirt to me.

The '96 shirt had a blue pop button at the collar and a white one in '97 (that was the only difference).

Perhaps it's the lighting that's confusing me 🤷‍♂️

Edit: It would still be fit and proper for the '97 shirt to be used as Joey was fabulous that season
Click to expand...
I questioned the year too but it was our shirt for the 96/97 season when we had just been promoted to Division 1.
 
Steve Gilbert said:
I questioned the year too but it was our shirt for the 96/97 season when we had just been promoted to Division 1.
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oxkits.jpg
Taken from OxKits

The 97/98 kit had the white push button the 96/97 was blue

Edit: They've gone for a colourless button for the reissue so it doesn't matter.
 
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