I have a day off so time to try turning Headinton's trolling into something a bit more constructive. Some half formed marketing thoughts...
Kids gear at subsidised or break-even prices. Agree with those who picked this out as an important thing. Taking a small financial hit to gain visibility might be a worthwhile tradeoff?
Keep it up packing the family area with incentives and free tickets - especially having initiatives ready to roll quickly when we're on a good run and the football decent. The last few home matches were almost full in that corner of the north stand. From what I've heard back from friends and people at the local youth team there'll be repeat business for sure.
Workplace promos. Get some of us fans to step up on the club's behalf. Posters and flyers for places like work canteens, notice boards. Also a wee bit more coordinatation for fans to post and repost promos on social media.
Give every season ticket holder a 'friend goes free' voucher. One per season. Like lots of companies do to get new customers. Be upfront with ST holders that they'd be helping the club if they used it to get new faces in.
Students - there has to be potential here but previous ideas never seemed to work out. Have a hunch that this needs to be approached more as a group activity. Some kind of easy-to-access group 'experience' - unlikely to be a big money spinner directly but could do wonders for awareness and WOM over long term? It's hard to do but the demographics of our city are weird so should keep plugging away here.
Transport and accessibility. From what I've picked up the Kassam feels inaccessible and awkward even if it's not too bad in reality. Complicated one. But just as a start I'd say awareness of the public transport options already available is low for lots of potential new people. The #1 and #5 buses (even the #16) could very easily say 'for Kassam stadium' and signage in Blackbird Leys and Minchery farm improved.
Be really ruthless (but honest) with ST holders and diehard fans about what's needed to get new people in the door. British football clubs still make too many marketing decisions influenced by their 'base'. There are some tensions here to face down. If every price incentive results in ST holders moaning about being ignored or betrayed or if we keep sneering at 'daytrippers' nothing will improve. People like us spending hours on a fans forum making in-jokes about Steve Antrobus are *not* the people whose opinions matter when it comes to outreach.
Digital. Emails have been better and more regular this year and social media is remarkably good and consistent compared to most clubs at our level. Kudos to Cath. What Chris and Martin do on iFollow with very limited resources is also impressive. There's a case to be made for more of our iFollow content to be released on the wider internet I'd say but understand the balancing act involved here. I'd be interested to know what we might be dabbling with re. paid digital marketing (Facebook ads, paid search etc.) because that's likely to have more potential at scale than press and print promotion.
Matchday experience. The stadium situation is such a massive constraint. Environment, comfort, refreshments, stinking toilets - all largely outside the club's control. Must be enormously frustrating for everyone involved. Queuing for half an hour to get a 'half time' bottle of watery P**s beer watching two low-paid teenagers try and figure out the till is embarassing. Maybe we should take things into our own hands and post 'Hope you enjoy the game. Sorry about the stadium. Complaints about the delays and discomfort to Mr Firoz Kassam, c/o Firoka..." on the walls at each game. Other ways to shame the bastard and attack his personal brand welcome.
Arggh. The thought of Firoka and Kassam has got me hot under the collar. Just thoughts. COYY