The Good, The Bad & The Ugly

Niall said around 6 weeks ago that the club still doesn't make any money from food or drink sales.

Also @Farrscatering , I know you now accept card payments, but your card machines need to work in order for us to pay with card! I know there might be poor signal etc but how hard can it be?
Believe it or not very difficult at the minute. I’ve had quotes between £32,000 and £125,000 for a full episode system, which would allow seemless card payment, but we’re not busy enough to justify that outlay. The machines we have at the minute are a step in the right direction, granted they’re a pain when they can’t get signal, but the company that make them are constantly improving the software. We’ll where it goes
 
probably beyond farrs catering remit.... but, nonetheless wi fi is rubbish at the breeze block, question is can the tennents (oufc) improve the situation at least on matchdays, without the (slum) landlord serving up another spiteful Wup?
The network infrastructure in the stands is terrible. Again it would involve approx £7000 to upgrade the Infrastructure alone. At present I have a wireless network for my Cctv but it can’t handle the weight of traffic on a match day
 
How about being able to buy vouchers so you simply ask for your drinks and hand it over, maybe even an express queue for those who do it?

No cash or card transaction needed. Maybe sell them in blocks of 5?
?, i’ll Have a look into it.....
 
I think we had the beer machine a couple of seasons back. Yes it was very impressive think it was only for one game
I was brilliant, I still have them, but when they go wrong it takes down our entire ability to serve. And we go back to cleaning lines, dealing with wastage and monitoring gas lines. For some of the busy games I am making some beer trolleys to wheel in to the concourse
 
IMO the coffee is of very poor quality. It just seems very weak and very hot. Maybe a different brand needed.
Do you mind if I ask what stand you usually sit and what you have tried, i’ll Check the machines and adjust the settings ?
 
I tend not to buy food and drink in the stadium as I’m not sure how much goes to the club and the stadium company.

Can you clarify? If I knew the club were getting some revenue I’d be more willing to spend.
At present there is no revenue going to the club. I have said before that when we turn a profit we can look to, as they say “share the love” but my priority first and foremost is to ensure the business is profitable and sustainable. There are many other things going on in the background where we work together. All I can say is I am committed to improving the match day experience for you, the fans. The busier we are the better it is for everyone, but I understand your position.
 
Niall said around 6 weeks ago that the club still doesn't make any money from food or drink sales.

Also @Farrscatering , I know you now accept card payments, but your card machines need to work in order for us to pay with card! I know there might be poor signal etc but how hard can it be?
Thank you. All things considered, i think I’ll continue my boycott then.
 
Would a backpack serving solution be viable in the concourses?


...this sort of thing?
If we were getting an average attendance of over, I would say 15,000, but at current levels no, we’re simply not going through enough.
 
At present there is no revenue going to the club. I have said before that when we turn a profit we can look to, as they say “share the love” but my priority first and foremost is to ensure the business is profitable and sustainable. There are many other things going on in the background where we work together. All I can say is I am committed to improving the match day experience for you, the fans. The busier we are the better it is for everyone, but I understand your position.
Thanks for the response.
 
At p

At present I cannot see a suitable alternative, with issues regarding glass and cans I cannot see an acceptable alternative. Especually when your dealing with a fizzy liquid under pressure. There is obviously a quality issue with whatever you put the product in. Whether that’s a flat tasting beer or a beer that has lost flavour. I think there is a future in draft but financially it is not worth is doing, if the concourses would have been designed as an open area you could look to specialise an area as a bar area and a food area. Assisting in the specialising of Staff for working on that area. With the current attitudes toward football and the behaviour of fans aluminium bottles will never take off, although I think that could be a decent alternative. I honestly see the future is in effective recycling of plastic instead of banning completely.
thanks for your answer
 
The network infrastructure in the stands is terrible. Again it would involve approx £7000 to upgrade the Infrastructure alone. At present I have a wireless network for my Cctv but it can’t handle the weight of traffic on a match day
Would it not be possible to enquire whether Stadco/ Firoka would consider installing a decent wi fi at the stadium- or at the very least provide a decent signal booster? (I cant see their corperate customers being too enamoured with the distinct lack of internet access and stability when attending events there? )
 
Would it not be possible to enquire whether Stadco/ Firoka would consider installing a decent wi fi at the stadium- or at the very least provide a decent signal booster? (I cant see their corperate customers being too enamoured with the distinct lack of internet access and stability when attending events there? )
I can ask, I think I’m safe in the knowledge what the answer would be...
 
I normally have a beer at half time. So would easily buy 5 vouchers at a time, but it's managing the queue, would not please those if there's a long queue, perhaps:

1 queue for food
1 beer only (cash)
1 queue for pre paid?
We did try to start an alcohol only queue, I need to get signs made and logistics sorted. I need to figure out how tokens would work especially with the tills we use. I’m defiantly considering it.
 
We did try to start an alcohol only queue, I need to get signs made and logistics sorted. I need to figure out how tokens would work especially with the tills we use. I’m defiantly considering it.
Festivals do this, I suppose you could get a company to produce one that doesn't allow forges.
 
We did try to start an alcohol only queue, I need to get signs made and logistics sorted. I need to figure out how tokens would work especially with the tills we use. I’m defiantly considering it.

Cardiff have a loyalty card thing where you get given a card, you get it stamped every time you buy a beer and get your 10th free.

Bolton used to do the tokens where by you had to buy them before kick off at half time, you then cashed your token in when you got your beer. Would it not be possible to utilise one of the areas that gets used to sell programmes for beer only?
 
Cardiff have a loyalty card thing where you get given a card, you get it stamped every time you buy a beer and get your 10th free.

Bolton used to do the tokens where by you had to buy them before kick off at half time, you then cashed your token in when you got your beer. Would it not be possible to utilise one of the areas that gets used to sell programmes for beer only?

I would agree about the programme selling become beer booths! I'm not sure if they have power, but a couple of fridges and a couple of tills would be sufficient even if just selling a few of the more popular options.
 
I want to put queueing barriers up. There are plans in the pipeline

Thanks for coming on an answering questions but I wouldnt want any barriers put up particularly in the east stand concourse which is a heavily congested area most weeks and shuffle room only on a bigger matchday.
 
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