To be fair, I'm not sure what sort of update we would want from the commercial/ticketing side of things. We have sold out all home games (give or take a few for Derby) and have taken lots of fans away. The deal to get Baxi on board took a while longer than it should have, but ended up being a decent deal for the club and avoided betting or crypto companies that were being mentioned. My understanding is that shirt sales have been very healthy, and not impacted by the delays as much as some feared.
In regard to communication, it feels like we've got over a poor summer and the very fact that we've had this update shows that there have been some improvements. The recent fans forum and the links with the Dub have been well received, and the wider communications regarding Tyler (baby), Will (suicide awareness) and Owen (baby loss) has shown a real incite into the lives of those at our club that goes well beyond football. The announcement today about a mental health forum under the Can We Talk? heading is another indication of how this club is looking to do the right things.
So rather than these issues being deliberately omitted from the update, it felt that Grant has underplayed some of the wider improvements which hopefully means that there is plenty more still to come.