Online ticket issues?

Eaststandboy

Owner
Staff member
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5 Dec 2017
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1,614
Hey

Seen on Twitter that orders made over the weekend resulted in multiple orders per transaction (£130+), one guy charged 3 times for a single ticket.

Not good timing with the staff offices closed.
 

JuanPabloRaponi

Active member
Joined
2 Jan 2018
Messages
150
Ticketing system is run by Ticketmaster.

I suspect they own and run the system. The ticket office staff will have a log in but restricted access to deliver basic customer service. If it is a system error then the blame will be with the Ticketmaster platform not the club. As far as im aware the club do not operate in house ticketing.

For example Everton use a programme called secutix and run all their ticketing in house with a ticketing manager and staff - probably worth it given the attendances ect

I may be wrong and happy to be corrected if anyone knows any different :)
 

Eaststandboy

Owner
Staff member
Joined
5 Dec 2017
Messages
1,614
Ticketing system is run by Ticketmaster.

I suspect they own and run the system. The ticket office staff will have a log in but restricted access to deliver basic customer service. If it is a system error then the blame will be with the Ticketmaster platform not the club. As far as im aware the club do not operate in house ticketing.

For example Everton use a programme called secutix and run all their ticketing in house with a ticketing manager and staff - probably worth it given the attendances ect

I may be wrong and happy to be corrected if anyone knows any different :)
You need communications to the fans to inform them on what to do.
 
Last edited:

Sarge

Well-known member
2018-19 shirt sponsor for Jamie Hanson
Joined
6 Dec 2017
Messages
11,739
Ticketing system is run by Ticketmaster.

I suspect they own and run the system. The ticket office staff will have a log in but restricted access to deliver basic customer service. If it is a system error then the blame will be with the Ticketmaster platform not the club. As far as im aware the club do not operate in house ticketing.

For example Everton use a programme called secutix and run all their ticketing in house with a ticketing manager and staff - probably worth it given the attendances ect

I may be wrong and happy to be corrected if anyone knows any different :)
Unlikely though it is to happen, as things stand (!) , even if oufc financial dept were to introduce an inhouse 'Everton type' system ....given the series of calamities with payments etc , personally id be concerned as to whether oufc financial dept are capable of running it properly?
 

JuanPabloRaponi

Active member
Joined
2 Jan 2018
Messages
150
Yyou need communications to the fans to inform them on what to do.
Can't argue with that! For a club that has it's fair share of PR issues this year, some of which haven't been their fault, they are really slow at getting the news / advice out there that would go some degree to appeasing fans
 

Oufcad30

Active member
Joined
7 Dec 2017
Messages
327
I'm trying to buy my ticket for Wimbledon and having issues!
Timed me out and now frozen!
 

Sarge

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2018-19 shirt sponsor for Jamie Hanson
Joined
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Messages
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