That’s the point. No one deserves that for doing their job.
The ticket office staff don’t deserve to be sworn at and told where to stick their season tickets after a loss.
A safety officer that has worked tirelessly to make things meet regulations doesn’t deserve to be abused or threatened for doing their job.
Some people might not agree with the whys or how’s things are done, but they are normally done for a reason, and without Ian large parts of the stadium would probably now be out of use on match days.
Staff on the ground often go above and beyond with little thanks in difficult circumstances. Most deserve a medal for what they put up with.