iFollow - sound vs vision

I haven't listened in for a couple of weeks, but previously I could have the vision in one tab and the radio commentary in another. Today when I try. it won't let me - telling me I "can't play two streams concurrently". I've started a conversation with an "agent" about it. This is the first reply:

"The choice of whether or not to have commentary or neutral sound/crowd noise is one made by the club.
After consultation with fans some clubs to go with a natural sound/crowd noise experience.Since then there has been a lot of feedback from fans requesting commentary over matches and as such they may decide to change this in the future.
For more information I would suggest contacting the club directly"

Anyone else having this problem?
 
Yes, I'm sure it's my problem, and not widespread. I've cleared the browser cache and cookies, which iFollow told me to do, and no joy at all. Actually some joy, because it does sound as though this is utterly awful. Still 4 goals in the second half would be an OK Christmas present.

Careful what you wish for!
 
This is what I do.

My US account is used for visual. I use this on Chrome.

My UK account is used for audio. I use Safari on this. I find that if you're on a laptop rather than the app, the visual is before the audio, meaning you can just pause the visual and wait for the commentary to catch up. Then it's perfectly in sync!
 
I got a very speedy response, saying that he'll write in more detail later (too tied up with matchday preparations), but noted that someone else had already written about this (that must have been you, Chuck), and that a number of things were being said about the club that weren't necessarily true!
 
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