iFollow for 2020-21Season

OUFCGav

Active member
Joined
6 Dec 2017
Messages
498
ok, think I have worked out what the issue with buying match passes is, and whilst it is a bad system that allows you to buy live match passes for games that have already happened, it looks like it is the match previews on the club site that are the issue. I followed the link from the match preview on the club site (https://www.oufc.co.uk/news/2020/october/match-preview-for-gillingham-vs-oxford-united-on-10-oct-20/) to buy the match pass for the Gillingham game. All looked fine, but I thought I would check my purchase history - and lo and behold, I had bought matchday 1 again.
So, this time I thought I would have an investigate.
Went back to the match preview page (https://www.oufc.co.uk/news/2020/october/match-preview-for-gillingham-vs-oxford-united-on-10-oct-20/) and looked at the hyperlink provided where it says "It costs £10 to watch and is available HERE" and they have got the wrong link, it says "https://www.oufc.co.uk/my-account/?register=true&sku=efl_32EBLviMnEH9vooSwuhd_GBP&redirect=h ttps://www.oufc.co.uk/matches/fixtures/first-team/202021/september/lincoln-city-vs-oxford-united-on-12-sep-20/" - the incorrect bit highlighted in orange. Looks like the club have been copying and pasting the text without realising the link is match specific. Looking back to the Accrington match preview article it has exactly the same URL in the link.

Have let the club know - but in the meantime, don't use the link from the club site match preview page.

(note I have deliberately put the space in the hyperlink above so that the forum doesn't show a preview of the page rather than the link)


EDIT - looks like they have already fixed the link in the preview.
finally got the first refund through this morning.
 

Sarge

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Joined
6 Dec 2017
Messages
29,770
finally got the first refund through this morning.
my sister is still waiting for any response re the total loss of ifollow coverage, ( unlike many, it wasnt a 5 min loss, it was a 45 min loss of picture/ footage and commentary) in last saturdays game v Gillingham
 

m

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Joined
8 Dec 2017
Messages
2,504
my sister is still waiting for any response re the total loss of ifollow coverage, ( unlike many, it wasnt a 5 min loss, it was a 45 min loss of picture/ footage and commentary) in last saturdays game v Gillingham

I only had the latter half of the second half.
 

Sarge

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Joined
6 Dec 2017
Messages
29,770
I only had the latter half of the second half.
me sis deleted cookies, rebooted, tried a different browser etc ... black screen... only had a response to the 'help' button' at the 86th min of the game, .... advising to do all the aforementioned- which my sis had already done, several times . hey bloody ho!
 

BrockBuster

Active member
Joined
21 Aug 2018
Messages
130
me sis deleted cookies, rebooted, tried a different browser etc ... black screen... only had a response to the 'help' button' at the 86th min of the game, .... advising to do all the aforementioned- which my sis had already done, several times . hey bloody ho!

Yeah I said I wanted to raise a complaint about how bad the customer support aspect was, but they just gave me my refund due to the technical faults and ignored that bit.
 

OUFCGav

Active member
Joined
6 Dec 2017
Messages
498
my sister is still waiting for any response re the total loss of ifollow coverage, ( unlike many, it wasnt a 5 min loss, it was a 45 min loss of picture/ footage and commentary) in last saturdays game v Gillingham
this was for the Accrington away purchase shambles. Took a couple of weeks for response, then 4 further working days for refund.
 

holdsteady

Well-known member
Joined
8 Dec 2017
Messages
2,185
Has anyone else not got an e mail with the code for tonight? Who do you e mail at the club if it’s not been sent?
 

Yellow Submarine

Junior Member
Joined
3 Jan 2018
Messages
60
Any idea why I can’t log in to ifollow? It’s not an incorrect user name / password issues as I get the same error message when trying to reset the password. I’ve tried Chrome, Explorer and Edge with the same result. Can anyone please help? 80874244-C3CD-45E8-A049-F43D68E6A851.jpeg
 

Oxford57

Active member
Joined
8 Dec 2017
Messages
266
It took ages to load properly tonight,I think it's a awful system, I never have faith in it that it works add the joys of waiting for the laptop to get its hamster to move just adds to the whole experience
 

tonto

Well-known member
Joined
15 Dec 2017
Messages
2,045
I cant watch any highlights again their system is useless. Logging in exactly the same way as last time and yet nothing just an error message shxxx
 

tonto

Well-known member
Joined
15 Dec 2017
Messages
2,045
the whole match replay seems to have the mk dons commentary. Is it possible to get the radox commentary?
 
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