finally got the first refund through this morning.ok, think I have worked out what the issue with buying match passes is, and whilst it is a bad system that allows you to buy live match passes for games that have already happened, it looks like it is the match previews on the club site that are the issue. I followed the link from the match preview on the club site (https://www.oufc.co.uk/news/2020/october/match-preview-for-gillingham-vs-oxford-united-on-10-oct-20/) to buy the match pass for the Gillingham game. All looked fine, but I thought I would check my purchase history - and lo and behold, I had bought matchday 1 again.
So, this time I thought I would have an investigate.
Went back to the match preview page (https://www.oufc.co.uk/news/2020/october/match-preview-for-gillingham-vs-oxford-united-on-10-oct-20/) and looked at the hyperlink provided where it says "It costs £10 to watch and is available HERE" and they have got the wrong link, it says "https://www.oufc.co.uk/my-account/?register=true&sku=efl_32EBLviMnEH9vooSwuhd_GBP&redirect=h ttps://www.oufc.co.uk/matches/fixtures/first-team/202021/september/lincoln-city-vs-oxford-united-on-12-sep-20/" - the incorrect bit highlighted in orange. Looks like the club have been copying and pasting the text without realising the link is match specific. Looking back to the Accrington match preview article it has exactly the same URL in the link.
Have let the club know - but in the meantime, don't use the link from the club site match preview page.
(note I have deliberately put the space in the hyperlink above so that the forum doesn't show a preview of the page rather than the link)
EDIT - looks like they have already fixed the link in the preview.
me sis deleted cookies, rebooted, tried a different browser etc ... black screen... only had a response to the 'help' button' at the 86th min of the game, .... advising to do all the aforementioned- which my sis had already done, several times . hey bloody ho!I only had the latter half of the second half.
me sis deleted cookies, rebooted, tried a different browser etc ... black screen... only had a response to the 'help' button' at the 86th min of the game, .... advising to do all the aforementioned- which my sis had already done, several times . hey bloody ho!
this was for the Accrington away purchase shambles. Took a couple of weeks for response, then 4 further working days for refund.my sister is still waiting for any response re the total loss of ifollow coverage, ( unlike many, it wasnt a 5 min loss, it was a 45 min loss of picture/ footage and commentary) in last saturdays game v Gillingham