MarkG
Level: Steve Basham
(189 Apps, 51 Gls)
Just found this on the XC passenger charter whilst checking on a delay yesterday from Oxford to Reading.
"Seat reservations
Many of our tickets already include seat reservations on specified trains. Even if you buy your ticket through another operator, you can ask them to reserve you a seat free of charge when travelling with us. If for some reason we cannot honour your reservation please ask a member of the on-board team for help. Our staff will try their best to find you a seat.
If you are still without a seat after 20 minutes a member of the on-board team will be happy to endorse your ticket if you ask. You may send your endorsed ticket in to our Customer Relations Team who will give you National Rail Vouchers to the value of at least 5% of the price for that journey in recognition of our inability to honour your seat reservation."
Though the chances of finding a member of the onboard team on a rammed train and then claiming 5% of the ticket probably isn't worth the bother.
For some reason (long distance routes), the XC delay repay only kicks in for half an hour, not the 15 minutes like GWR, SWT or Avanti West Coast. Though looks like LNER is 30 minutes as well.
"Seat reservations
Many of our tickets already include seat reservations on specified trains. Even if you buy your ticket through another operator, you can ask them to reserve you a seat free of charge when travelling with us. If for some reason we cannot honour your reservation please ask a member of the on-board team for help. Our staff will try their best to find you a seat.
If you are still without a seat after 20 minutes a member of the on-board team will be happy to endorse your ticket if you ask. You may send your endorsed ticket in to our Customer Relations Team who will give you National Rail Vouchers to the value of at least 5% of the price for that journey in recognition of our inability to honour your seat reservation."
Though the chances of finding a member of the onboard team on a rammed train and then claiming 5% of the ticket probably isn't worth the bother.
For some reason (long distance routes), the XC delay repay only kicks in for half an hour, not the 15 minutes like GWR, SWT or Avanti West Coast. Though looks like LNER is 30 minutes as well.
