General Club survey 24/25 season

[Manorlounger]

Just completed a survey sent out via email from the club.
Most of it was well put together with relevant options and room for comments. However, and this seems to be a trend, at least one section becomes a little confusing. It's disappointing that the club still struggles with these things. Referencing this season and then asking if, for example, I attended the pre-match Christmas activity?
Match day experience went on to ask about cleanliness in the ground, how was the catering and then immediately asks about the friendliness of the stewards/staff.

I've completed, and left several comments but, how much better these things could be if put together properly.

 

[Sarge]

Just completed a survey sent out via email from the club.
Most of it was well put together with relevant options and room for comments. However, and this seems to be a trend, at least one section becomes a little confusing. It's disappointing that the club still struggles with these things. Referencing this season and then asking if, for example, I attended the pre-match Christmas activity?
Match day experience went on to ask about cleanliness in the ground, how was the catering and then immediately asks about the friendliness of the stewards/staff.

I've completed, and left several comments but, how much better these things could be if put together properly.

agree ^^ & done

 

[Belgium Yellow]

Important to complain about the ground cleanliness, toilets, food. They know this already so I presume it is so they can make the case for something to change.

 

[Colin B]

I haven’t received anything……..

 

[SteMerritt]

Oxford United Supporter Survey

We're keen to understand the things we do well as well as the areas in which we can improve, so we can better understand our supporters' wants and needs. Please complete the survey to have your say.

oxfordunited.typeform.com

...for those who didn't receive an email, it wS posted on FB this morning as well.

 

[Orkney Islands Yellow]

Just completed a survey sent out via email from the club.
Most of it was well put together with relevant options and room for comments. However, and this seems to be a trend, at least one section becomes a little confusing. It's disappointing that the club still struggles with these things. Referencing this season and then asking if, for example, I attended the pre-match Christmas activity?
Match day experience went on to ask about cleanliness in the ground, how was the catering and then immediately asks about the friendliness of the stewards/staff.

I've completed, and left several comments but, how much better these things could be if put together properly.

Thought it was really well done and clear. I've done it, important we all do.

 

[OX14]

Just completed a survey sent out via email from the club.
Most of it was well put together with relevant options and room for comments. However, and this seems to be a trend, at least one section becomes a little confusing. It's disappointing that the club still struggles with these things. Referencing this season and then asking if, for example, I attended the pre-match Christmas activity?
Match day experience went on to ask about cleanliness in the ground, how was the catering and then immediately asks about the friendliness of the stewards/staff.

I've completed, and left several comments but, how much better these things could be if put together properly.

Just completed the survey. I thought it said answer the survey with answers from within the last 12 months not this season?

Couldn't help but go in hard with the cleanliness of the stadium and the surroundings as it's a complete disgrace but I did mention that Kassam should be doing the upkeep and the club can only do so much.

 

[Oxymoron]

Done. Do not like the trend to have options to "Agree/Strongly agree" etc (surely you agree or disagree) but that's probably just me.

Survey did seem to lose focus towards the end - either somone added some points to bulk it out or it went live without the last section being subjected to the same checks as the previous ones.

But overall, I agree it was a worthwhile exercise....

 

[Orkney Islands Yellow]

Just completed the survey. I thought it said answer the survey with answers from within the last 12 months not this season?

Couldn't help but go in hard with the cleanliness of the stadium and the surroundings as it's a complete disgrace but I did mention that Kassam should be doing the upkeep and the club can only do so much.

Yeah, past 12 months.

 

[Stranger]

I tried to complete it but because I've never shopped online I couldn't answer the question but it wouldn't let me proceed without answering, so I gave up at that point

 

[LowerSouth]

Yeah, past 12 months.

View attachment 23205

Yet another incomplete sentence

 

[Chris on a Bike]

Just completed the survey. I thought it said answer the survey with answers from within the last 12 months not this season?

It did. Clear as day!

I included a comment about how the commercial dept have treated Michael and Sue