National News British Gas.......

I had my ancient boiler replaced by BG a couple of years ago , due to mistakes made by someone in the purchasing process I ended up with a boiler which wasn’t compatible with a monitoring system that I had been sold, I ended up with a very large cost reduction as the only solution was to replace the boiler which I couldn’t be bothered to have done , not impressed as I had to push them all the time for action, it was only when my wife dropped in the conversation that I was recovering from cancer that the process suddenly speeded up
 
That’s why it pays to,have an independent guy to fit it, and service it.
They look after the customer rather than support a large uncaring organisation
 
Do you view this as good or bad?

There are better ways of dealing with it, however the majority of employee`s don`t seems to have an issue with it.
That is with the proviso we don`t know the real details only the opinion of those aggrieved or the company....not the majority who thought it was a decent deal.
 
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