Essexyellows
Well-known member
- Joined
- 7 Dec 2017
- Messages
- 17,241
Oh "shared services" ... don`t get me started.
Our IT was in-house. Those guys knew where everything was, where it connected, who worked where etc etc. Most of them were on sensible money, secure jobs etc.
Then it was decided to out-source it, fantastic start with huge upgrades in kit & software in Year 1 & 2 of the contract.
Massive downside - the "IT Helpdesk" in the subsequent years (it feels like much longer!)
Anything non-clinical/patient-facing goes wrong it`s graded at level 3 response- 3-5 working days.
And that's after some poor sod has sat on the phone for an hour trying to explain to someone whose first language is not English, over a dubious IP line that some non-clinical things are equally critical.
Still, we still get paid even if we aren`t doing anything as the system is down.
HR...................
Our IT was in-house. Those guys knew where everything was, where it connected, who worked where etc etc. Most of them were on sensible money, secure jobs etc.
Then it was decided to out-source it, fantastic start with huge upgrades in kit & software in Year 1 & 2 of the contract.
Massive downside - the "IT Helpdesk" in the subsequent years (it feels like much longer!)
Anything non-clinical/patient-facing goes wrong it`s graded at level 3 response- 3-5 working days.
And that's after some poor sod has sat on the phone for an hour trying to explain to someone whose first language is not English, over a dubious IP line that some non-clinical things are equally critical.
Still, we still get paid even if we aren`t doing anything as the system is down.
HR...................