Some interesting comments regarding how the club works, the relationship between the club and fans is a interesting one, back in 1970 when I started going the main source of information about anything was mostly the Oxford mail and the sports mail, radio coverage was nothing like it was today, and the gates were good, so the product in some ways promoted itself rather than the club do anything
fast forward to present time where information is avaliable 24/7, and it appears that the feeling of fan involvement is low due to a lack of seems to me of the club understanding it's fan base,the comments over the last 2 seasons in season tickets , the lack of marketing, the feeling that fans are taken for granted, and little effort to build a geninue relationship, despite Oxvox and the supporters panel doing their best .
perhaps the it's not a "normal business" should be the yardstick to measure progress