I'm thinking about getting a couple of season tickets this year, both because I feel it's long overdue (never been a season ticket before) and because I would like to offer the club what financial support I can at this time. However, I'm likely going to be based in London for the foreseeable, and probably wouldn't be able to get up to matches that often. Assuming that fans can attend matches at some point over the next year, is there some way through the club that I could alert the ticket office that I wouldn't be able to make a certain fixture, and the tickets could be used (for free) for two people from a local charity, or school, for example?