Matches Hull ticket details announced

Manorlounger said:
I was actually quite annoyed that our (Mrs Lounger and myself) actual seats were available as a bubble of two. The trouble was that the damn website was so badly set up that it was impossible to actually claim them.
Yes, I would certainly have preferred our usual seats, and why not?

How about if the club had held a ballot of season ticket holders, allocated their seats as per social bubble (fed back in September) and then let those selected take up their seats, or not, as they wished. Any seats then not taken (it would have to be a short decision time) could then be re-allocated to the next balloted season ticket holders. Next time round, those who were successful drop out of the first ballot and hope for a second chance.
Bit more labour intensive but, fair and far less aggravating than the debacle this morning.
It only takes a glance at social media to realise how much upset this has caused. Add in the retrospective actions of the club to try and mediate and it becomes clear that the club realise they got it wrong.
Click to expand...
After a bit of thought don't you think you are over reacting?
The club only had time for one stage possibly. Then to concentrate on the safety issues, what happens on the day from a covid point of view is most important.
 
Ballot the tickets among the season ticket holders. Straight luck of the draw...each game individual, no p*ssing on with "I'm not in this one, so I should be in the next one"
Personalised, non-transferrable tickets. No postage...digital or print at home only.
Everyone gets one ballot draw sent by e-mail.
Don't fancy the stadium in COVID times, ill, working, busy, shopping, decorating? Don't apply for the ballot.
You win? Lucky you...here's your link to get an allocated seat by tomorrow evening (no free for all and IT farts). If you and others are in a bubble, coordinate it between you (will only be max. 1000 online anyway). Sum is deducted from your ST balance.
You lose? Tough luck, better luck next time. Sum remains on ST balance.
You win four times in a row? VERY lucky you.
You lose four times in a row? VERY tough luck.
You and your wife, husband, mate, goldfish both apply and only one of you gets a ticket? Good for you, not so for them...either go on your own or don't go at all.
Don't like your seat, going on your own, the quality of the experience? Withdraw your application.
Any tickets left after all this, then first come first served until all seats are sold out.
 
Fred said:
After a bit of thought don't you think you are over reacting?
The club only had time for one stage possibly. Then to concentrate on the safety issues, what happens on the day from a covid point of view is most important.
Click to expand...
If as I suspect, this was an off the back of a fag packet process, then it begs the question as to what happened to all the planning done back in September post social bubble survey? The club has all the information, has all the season ticket holders details and should have had that plan all set up ready to roll the moment the go ahead was given. That retrospectively the club has changed it's own plan is testament to the mistakes made. Apologies have been made and a better system will be in use for when we go live with 2000 tickets available.
 
Berliner said:
Ballot the tickets among the season ticket holders. Straight luck of the draw...each game individual, no p*ssing on with "I'm not in this one, so I should be in the next one"
Personalised, non-transferrable tickets. No postage...digital or print at home only.
Everyone gets one ballot draw sent by e-mail.
Don't fancy the stadium in COVID times, ill, working, busy, shopping, decorating? Don't apply for the ballot.
You win? Lucky you...here's your link to get an allocated seat by tomorrow evening (no free for all and IT farts). If you and others are in a bubble, coordinate it between you (will only be max. 1000 online anyway). Sum is deducted from your ST balance.
You lose? Tough luck, better luck next time. Sum remains on ST balance.
You win four times in a row? VERY lucky you.
You lose four times in a row? VERY tough luck.
You and your wife, husband, mate, goldfish both apply and only one of you gets a ticket? Good for you, not so for them...either go on your own or don't go at all.
Don't like your seat, going on your own, the quality of the experience? Withdraw your application.
Any tickets left after all this, then first come first served until all seats are sold out.
Click to expand...
Sorted!
 
Every time I failed and refreshed different seats were available! I guess because people had failed to check them out
 
Manorlounger said:
If as I suspect, this was an off the back of a fag packet process, then it begs the question as to what happened to all the planning done back in September post social bubble survey? The club has all the information, has all the season ticket holders details and should have had that plan all set up ready to roll the moment the go ahead was given. That retrospectively the club has changed it's own plan is testament to the mistakes made. Apologies have been made and a better system will be in use for when we go live with 2000 tickets available.
Click to expand...
I tried and gave up but was not too worried, something was possibly not quite set up properly it may have been out of the control of the club. I selected my ticket ok but couldn't actually visibly see a icon to click to put ticket in basket? Perhaps the file that contained season ticket holders was not working properly who knows. i don't expect they have an IT dept to instantly understand the issue. Why be so negative against a club you love?
 
werthersoriginal said:
Every time I failed and refreshed different seats were available! I guess because people had failed to check them out
Click to expand...
I selected a seat, but I couldn't see an icon to click to add to the basket? It must have been a software issue, potentially directly out of oufc's control.
 
Fred said:
I selected a seat, but I couldn't see an icon to click to add to the basket? It must have been a software issue, potentially directly out of oufc's control.
Click to expand...
I think you had to find a group of seats the same size as your bubble. Took me half an hour to get it.
 
werthersoriginal said:
I think you had to find a group of seats the same size as your bubble. Took me half an hour to get it.
Click to expand...
I am a single bubble and I selected a single block. There was definitely no icon visible to click to add to basket.
 
OxfordYankee said:
They’re not forced to use Ticketmaster. They choose to.
Click to expand...
Can they? What other platform can they use? And if anyone who has ever bought something online that is in high demand, such as concert tickets, would know that no matter what website they use they won't be able to handle the traffic and the same issues will occur.
 
Kamal said:
Can they? What other platform can they use? And if anyone who has ever bought something online that is in high demand, such as concert tickets, would know that no matter what website they use they won't be able to handle the traffic and the same issues will occur.
Click to expand...
At a late stage did they drop the £1 postage charge? Did that accidentally mess something up?
 
Fred said:
At a late stage did they drop the £1 postage charge? Did that accidentally mess something up?
Click to expand...
Postage charge was still there however they did offer a free print at home service. I didn't see the tweet however before I tried for a ticket, and even though it presented me with the print at home option I still went for the postage option because this is what I thought the club said they were only going to use.

https://twitter.com/x/status/1333346194484064258
 
Just for the record I’m not a season ticket holder and I didn’t enter the ballot but I have been allocated my normal seat.

if anyone was frustrated I hope that helps.
 
Kamal said:
Postage charge was still there however they did offer a free print at home service. I didn't see the tweet however before I tried for a ticket, and even though it presented me with the print at home option I still went for the postage option because this is what I thought the club said they were only going to use.

https://twitter.com/x/status/1333346194484064258
Click to expand...
After selecting the ticket the next screen just showed I think the seat details and a box showing 0.000 or similar. something amiss. Doesn't matter now.
 
Ricky Otto said:
Just for the record I’m not a season ticket holder and I didn’t enter the ballot but I have been allocated my normal seat.

if anyone was frustrated I hope that helps.
Click to expand...
I assume you contacted the club and there will be less than a thousand people there now?
 
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